Privacy Policy

Resorts Valley("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Resorts Valley collects, uses, stores, and shares information when you visit our website, submit inquiries, make booking requests, or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Personal Information

We may collect information including:

• Full Name
• Mobile Number
• Email Address
• Address (if required)
• Guest Information provided during booking

Booking Information

We may collect:

• Property selected
• Check-in and Check-out dates
• Number of guests
• Room preferences
• Special requests
• Booking details and reservation records

Payment Information

Online payments are processed through trusted third-party payment service providers such as Razorpay and other authorized payment partners.

Resorts Valley does not store complete debit card, credit card, UPI PIN, net banking passwords, or other sensitive payment credentials.

Technical Information

When you use our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Website Usage Information
• Pages Visited
• Date and Time of Access

We may use your information to:

• Process booking requests
• Confirm reservations
• Contact guests regarding bookings
• Share booking confirmations and travel information
• Provide customer support
• Send booking-related communications
• Share property details and map links
• Improve our website and services
• Prevent fraud, misuse, or unauthorized activities
• Comply with legal and regulatory obligations

To facilitate reservations and provide services, Resorts Valley may share necessary information with:

• Partner hotels, resorts, and accommodation providers
• Property owners and management teams
• Payment service providers
• Technology and operational service providers
• Government authorities when required by applicable law

We do not sell, rent, or trade personal information to third parties for their independent marketing purposes.

By submitting an inquiry or booking request, you agree that Resorts Valley may contact you through:

• Phone Calls
• WhatsApp
• SMS
• Email

These communications may relate to:

• Booking confirmations
• Booking updates
• Payment information
• Travel details
• Customer support
• Service-related notifications

Resorts Valley may use third-party services such as Google Analytics, Google Ads, Meta (Facebook) Pixel, or similar tools to understand website traffic, improve website performance, measure advertising effectiveness, and enhance user experience.

These services may collect information through cookies and similar technologies in accordance with their respective privacy policies.

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website performance
• Enhance user experience

Users may choose to disable cookies through their browser settings, although certain website features may not function properly.

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Our website may contain links to third-party websites, including partner properties and external services.

Resorts Valley is not responsible for the privacy practices, content, or policies of third-party websites.

Users are encouraged to review the privacy policies of any external websites they visit.

We may retain booking records, communication records, transaction records, and other relevant information for customer support, operational, legal, accounting, fraud prevention, and business purposes for a reasonable period of time.

Users may contact Resorts Valley to:

• Correct inaccurate information
• Update contact details
• Request information regarding their booking records where applicable

Requests will be reviewed and processed in accordance with applicable laws and operational requirements.

Our services are intended for individuals who are legally capable of making travel bookings.

We do not knowingly collect personal information from children without appropriate consent.

Resorts Valley may update this Privacy Policy from time to time.

Any revised version will be published on this page and will become effective upon publication.

Resorts Valley is operated by Resort Valley, a travel agency and accommodation booking platform.

Business Address:
Near Roadways, Ramnagar, Uttarakhand, India

For booking assistance, support requests, privacy-related questions, cancellations, refunds, or general inquiries, you may contact us:

By using the Resorts Valley website, submitting an inquiry, making a booking request, completing a reservation, or otherwise using our services, you consent to the collection and use of information as described in this Privacy Policy.